How 3D Digital Twins Help To Transform Employee Training & Passenger Engagement? KLM Case Study.
In 2017, KLM Royal Dutch Airlines began utilizing a digital twin of their Boeing 787 Dreamliner to instruct ground staff on cleaning the airplane. Now they have 104 digital twins of each type of aircraft in their fleet. Are they useful? Extremely! Ground personnel, flight attendants, pilots, and passengers have viewed them roughly 1 million times.
It all started when KLM decided to test 3D scans in training their cleaning personnel. Results exceeded their expectations – cleaning time decreased by 30%! These great results encouraged them to expand, capture digital twins of their complete fleet and use it in training other departments, too.
3D scans for transportation improved the training process.
KLM personnel equipped with digital twins do not need to fly to Schiphol Airport in Amsterdam for orientation. Instead, they learn from fully immersive 3d models like this one. This saves KLM money and increases the efficiency of their aircrafts. How? In-person visits used to disrupt planes’ routine maintenance but now virtual learners don’t affect it at all. As a result, the aircraft returns to service sooner, with less delay.
The cabin crew uses digital twins to understand where key security and catering equipment are while the ground crew easily checks where service trolleys are stored. Furthermore, if a problem is found during a pre-flight safety check, pilots may quickly refer to an aircraft’s digital twin.
Training is not the only purpose for 3D digital twins in transportation.
They are also used to present airplanes to passengers. Before buying their ticket, travelers may digitally explore the cabin and choose their perfect seat. They may review the advantages and extra comfort of business class and feel more encouraged to travel there. Hospitality industry is using it too – if you’re curious how, check this article.
By using digital twins, the transportation industry designs training programs that are visually rich and interactive – but not only. It’s also easier to develop optimized maintenance procedures and a compelling customer experience.
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*We are based in Oslo but we operate in all of Norway!